In response to ongoing interest from service providers in building skills to know what to do or say when someone
E-Learning
Building Mental Health Capacity: Tools for Frontline Workers Supporting Refugee Claimants Module 2: Boundary Setting within Ethnocultural Communities
Many frontline workers serve clients from their own communities, creating unique tensions around privacy, expectations, and emotional labour. To address
Employment-Related Supports and Inter-Agency Referrals for Immigrant Clients (Part 2)
This training offers guidance on service delivery approach and best practices. Topics include: Qualities of successful inter-agency referrals; and Effective
Employment-Related Supports and Inter-Agency Referrals for Immigrant Clients (Part 1)
This training offers guidance on service delivery approach and best practices. Topics include: Cultural impact on attitudes towards employment and
A Principles-based Approach to Supporting LINC Learners Training
This course is a companion to AMSSA’s professional development Guide: A Principles-based Approach to Supporting LINC Learners. This course will
Front-line Workers’ Training on WorkBC Employment Services
This 2019 workshop has been developed for Settlement Practitioners who provide front-line services to newcomers to learn about WorkBC Employment
Front-line Workers’ Training on Diversity and Inclusion
BC Settlement & Integration Services (BCSIS) service providers must ensure that program staff is trained to provide services and support
BC Employment Standards and Workplace Safety Training for Front-line Workers
This e-learning course will educate front-line workers on workplace rights and responsibilities, workplace safety and how to provide assistance to
Refugee Mental Health Front-line Workers Training
The training course identifies different refugee categories in Canada, stages of refuge and resettlement stress factors that contribute to mental
