Webinar: Motivational Interviewing Skills for Frontline Staff

The “Motivational Interviewing Skills for Frontline Settlement Staff” Webinar held on July 6 2023, offered frontline settlement workers with an introduction to Motivational Interviewing (MI) and strategies that can support them in their journey to improve listening skills and recognize instances where individuals are advocating for change. 

Motivational Interviewing (MI) is an evidence-based communication style, and is considered a respectful and compassionate way of engaging and supporting people in making changes. Combining relational and technical skills and strategies, an MI approach supports helping professionals to initiate and guide change conversations in an engaging and effective manner – shifting from directing to guiding. Communication is purposeful and focused, helping professionals draw out reasons to consider changing from the person, versus telling them what they should do.

MI emphasizes amplifying and focusing on “change talk” to shift attention away from areas where a person is resistant to change. MI is particularly helpful in supporting engagement and reducing discord, which are necessary for people to move in the direction of change. This approach is practical and empathetic, acknowledging the challenges involved in making significant changes in one’s life. 

Access the final handout for this webinar here.