The training course identifies different refugee categories in Canada, stages of refuge and resettlement stress factors that contribute to mental health challenges for Refugees. It describes approaches and practical tools for assessing refugee trauma and addressing mental health needs. The course will help front-line workers recognize the signs and symptoms of vicarious trauma/burnout and best practices for self-care.

Time: 1.5 hours

Sign-up for the BCSIS Refugee Mental Health Front-line Workers Training for free by clicking here.

BC Employment Standards and Workplace Safety Training for Front-line Workers

This course will educate front-line workers on workplace rights and responsibilities, workplace safety and how to provide assistance to clients in the event of employment standards or workplace safety violations.

Time: 1.5 hours

Sign-up for the BCSIS BC Employment Standards and Workplace Safety Training for Front-line Workers for free by clicking here.

Pathways to Permanent Residence for Temporary Residents

Settlement and Immigration supports are an essential component of BCSIS services. The e-learning course will provide front-line workers with an overview of federal and provincial immigration pathways.  This will enable them to support their clients’ ability to succeed in immigration.  The training will help differentiate the role and responsibilities of settlement workers versus immigration consultants and apply appropriate boundaries.  Pathways for International Students and Temporary Foreign Workers are a focus of the e-learning course.

Time: 1.5 hours

Sign-up for the BCSIS Pathway to Permanent Residence for Temporary Residents Training for Front-line Workers for free by clicking here.

Front-line Workers’ Training on Diversity and Inclusion

BC Settlement & Integration Services (BCSIS) service providers must ensure that program staff is trained to provide services and support in a culturally appropriate manner. BCSIS front-line workers support markedly diverse clients, given the range of immigration status groups including international students, temporary foreign workers, refugee claimants, naturalized citizens, and provincial nominees. The training considers the biases and cross-cultural communication issues newcomers encounter, particularly in the context of employment, and practical tips on how to assist them.

Time: 1.5 hours

Sign-up for the BCSIS Front-line Workers Training on Diversity and Inclusion for free by clicking here.

Front-line Workers’ Training on WorkBC Employment Services

This workshop has been developed for Settlement Practitioners who provide front-line services to newcomers to learn about WorkBC Employment Services. It will be very helpful for all settlement workers, including those working with BCSIS clients who have temporary status.

Time: 1.5 hours

Sign-up for the BCSIS Front-line Workers’ Training on WorkBC Employment Services for free by clicking here.

Employment-Related Supports and Inter-Agency Referrals for Immigrant Clients (Part 1)

This training offers guidance on service delivery approach and best practices. Topics include:

• Cultural impact on attitudes towards employment and career development
• Newcomers and the importance of work
• Fundamental best practices for successful referrals
• Ways to establish and maintain client trust
• Client needs assessment in the context of referrals
• The importance of building and maintaining knowledge of services in order to provide appropriate referrals

This module is the first of two companion modules that guide effective supports, service delivery and inter-agency collaboration. This topic is important to BCSIS service providers who help clients enter or stay in the workforce and achieve community attachment.

Content for this module, and it’s companion, originated with the Immigrant Employment Collaboration Project (IECP) training materials.

Time: 1.5 hours

Sign-up for the Employment-Related Supports and Inter-Agency Referrals for Immigrant Clients (Part 1) for free by clicking here.

Employment-Related Supports and Inter-Agency Referrals for Immigrant Clients (Part 2)

This training offers guidance on service delivery approach and best practices. Topics include:

• Qualities of successful inter-agency referrals; and
• Effective inter-agency collaboration in managing the immigrant client referral process.

This module is the second part of the two companion modules that guide effective supports, service delivery and inter-agency collaboration. This topic is important to BCSIS service providers who help clients enter or stay in the workforce and achieve community attachment.

Content for this module, and it’s companion, originated with the Immigrant Employment Collaboration Project (IECP) training materials.

Time: 1.5 hours

Sign-up for the Employment-Related Supports and Inter-Agency Referrals for Immigrant Clients (Part 2) for free by clicking here.

A Principles-based Approach to Supporting LINC Learners Training

This course is a companion to AMSSA’s professional development Guide: A Principles-based Approach to Supporting LINC Learners. This course will help LINC teams work through the principles, approaches, strategies and resources suggested in the Guide. The objective of the course is to strengthen LINC teams through collaboration. This may be done individually with virtual team meetings. A checklist of learning tasks, case studies and additional resources as well as a script for deaf and hard of hearing users can be downloaded from within the course. Given the do-as-much-as-you-can chapter flexibility, there is no certificate for this course.

Time: 3-5 hours/principle. Teams may jigsaw the principles or do one at a time.

Sign up for the course by clicking here.