As eligibility requirements for services continue to shift, many service providers are finding themselves at the frontlines of increasingly complex and emotional conversations. These changes are impacting clients in real ways – often bringing heightened anxiety, frustration, and uncertainty. On June 22, 2026, AMSSA held a live webinar to help service providers learn about tools and best-practices to best navigate these difficult conversations with their clients.

Led by Fatima Al-Samak (Organizational Consultant at Vantage Point), this webinar recording supports settlement workers in navigating these challenging moments with confidence and compassion by offering:

• Thoughtful approaches to engaging in difficult conversations with respect and empathy
• Practical strategies for responding to heightened emotions while maintaining constructive dialogue
• Tools and real-life examples to help settlement workers manage tension and communicate changes clearly and effectively

Watch the full recording of this webinar below: