Professional boundaries are an essential skill set for anyone working in direct services, including settlement practitioners. Professional boundaries are a commonly cited occupational competency for settlement practitioners as it creates a clear understanding of the limits of the services provided, the scope of work and the professional obligations of the staff and organization, all which set the foundation for a better relationship between staff and clients.

It is understandable that settlement practitioners want to help their clients as much as possible as these clients may be vulnerable and face multiple barriers. They may feel responsibility for their client and feel empathy because they too may have once been in the same situation when they first came to Canada. However, these are reasons why the maintenance of professional boundaries is important. When boundaries are not set and maintained, the risks of compassion fatigue and burnout increase.

This free e-learning course equips settlement practitioners with essential skills and information to establish professional boundaries, ensuring accountability, ethical standards, and strong client relationships.

Enrol for the e-learning course here.