This 2017 interactive webinar presented the results of the feedback that Open North collected from more than 250 newcomer settlement organizations. Open North was contracted by Immigration, Refugees and Citizenship Canada (IRCC) to reach out to newcomer settlement organizations in Canada to understand their digital capacity in order to better inform government support.

Digital capacity is integral to organizations from all sectors. For the purpose of this project, digital capacity is defined as the ability to use digital tools within an organization to enhance service delivery, communication, and coordination. The digital capacity of an organization may be the function of skills and training (e.g. staff digital literacy), infrastructure (e.g. accessible internet, mobile hardware), applications (e.g. software, cloud computing) and processes (e.g. data analytics, data management, social media use).

Webinars are available in English and in French.

French Presentation

Event Documents

• Comprendre les capacités numériques des fournisseurs de services en établissement pour les nouveaux arrivants – Nord Ouvert

English Presentation:

Event Documents

• Understanding the Digital Capacity of Newcomer Settlement Organizations – Open North