As settlement organizations work with newcomers, many of their clients come from diverse linguistic, cultural, religious, or social backgrounds. While interpreters are often viewed as language facilitators, effective settlement services depend on more than overcoming language barriers. Workers are often hesitant to disclose information due to factors such as differing perceptions of authority or stigma surrounding what they deem sensitive topics. As a result, information shared with WorkSafeBC, in instances such as when filing claims, may be linguistically accurate but not accurately portray the workers’ experiences. The diverse demographic makeup of the settlement sector makes it difficult to provide standardized training that effectively addresses intercultural communication; however, it is important to highlight the need for reflexivity in practice. This resource sheet helps interpreters recognize when cultural and social factors influence workers’ responses and navigate such situations, helping WorkSafeBC obtain a more accurate understanding of workers’ concerns.

To download click here.