Facilitation Skills for Settlement Workers 

This 2014 webcast provided Service Provider Organizations (SPOs) concrete and practical information on the topics of:

  • What is facilitation?
  • How to design and run a meeting
  • Keeping participants engaged in person and in virtual meetings
  • Helpful tips for facilitating your first meeting
  • The role of a meeting participant

AMSSA gratefully acknowledges the Government of Canada for providing support for these webcasts. AMSSA would like to thank Kathi Irvine, Facilitator, KLI Associates for sharing her time and knowledge with us.

Additional Reading Resources on the topic of facilitation:

  • Bellman, G. & Ryan, K. (2009). Extraordinary groups: How ordinary teams achieve amazing results. San Francisco: Jossey-Bass.
  • Benedict Bunker, B., & Alban, B. (2006). The handbook of large group methods: Creating systemic change in organizations and communities. San Francisco: Jossey-Bass.
  • Bens, I. (2000). Facilitating with ease: a step by step guidebook. San Francisco: Jossey-Bass.
  • Fox, W. (1987). Effective group problem solving: How to broaden participation, improve decision making, and increase commitment to action. San Francisco: Jossey-Bass.
  • Ghais, S. (2005). Extreme facilitation: Guiding groups through controversy and complexity. San Francisco: Jossey-Bass.
  • Hall, K. (2007). Speed lead; Faster, simpler ways to manage people, projects and teams in complex companies. Boston: Greystones Trust.
  • Lencioni, P. (2004). Death by meetings: A leadership fable about solving the most painful problem in business. San Francisco: Jossey-Bass.
  • Reynolds, G. (2008). Presentation Zen: Simple ideas on presentation design and delivery.Berkeley, CA: New Riders.
  • Weaver, r., & Farrell, J. (1997). Managers as facilitators: A practical guide to getting work done in a changing workplace. San Francisco: Berrett-Koehler.