Responding to a need for support in handling intense emotional situations – whether from clients in crisis or staff burnout in addressing conflict – this e-learning provides staff with essential tools for defusing conflict. Through videos and case studies, this course covers the following topics with care:

• Recognizing early warning signs of escalation (in others and self)
• Verbal and non-verbal tools for calming tense situations
• Preventative strategies and organizational approaches to reducing conflict

This e-learning is recommended for front-line staff and managers to build skills and scripts for responding to escalation in self, clients, and colleagues.

Access the Module 4 e-learning here.

This module is part of an e-learning series developed through the BC Safe Haven Resource Network. Each module is accompanied by a live virtual workshop with a mental health service professional to deepen understanding and build on the e-learning content. Sign up for the virtual workshop through the BC Refugee Hub: https://bcrefugeehub.ca/resources/bc-refugee-hub-invite-to-register-mental-health-e-learning-series/