Individuals who have experienced traumatic events may have challenges in various life domains. Complex trauma can result in elevated risks and increased service needs; typically crisis and emergency based services. To better understand client needs and provide clients with the most effective care and intervention, front-line workers require an understanding of trauma.

This 2016 webinar explored the impact of trauma and identified how immigrant serving agencies can offer services in a trauma-informed manner, set policies, and encourage interactions with clients that facilitate healing and growth.

This webinar discussed the following:

• What is trauma?
• What is trauma in relation to the immigrant and refugee experience?
• Why is it important that settlement serving agencies are aware of trauma?
• What impact does trauma have on our clients?
• How can we practice being trauma aware/trauma informed?