Frontline Settlement Worker Resources

This section of the website provides resources for Frontline Settlement Workers in the Province of BC.

AMSSA Resources

Webinar Recording: Burnout to Balance: Self-Care in the Settlement Sector, AMSSA
This webinar provided participants with an overview of the unique occupational hazards of high stress, high care work including burnout, vicarious traums and compassion fatigue. This webinar offeres validation, inspiration and information for effectively enhancing self-care at the individual, team and workplace levels.

Webinar Handout: Burnout to Balance: Self-Care in the Settlement Sector, AMSSA
The handout created for the webinar provides tips, resources and exercises to enhance the self-care of individuals, teams and workplaces.

Self-Care Print Resources

Domar, A.D. & Dreher, H. (2000). Self-Nurture: Learning to care for Yourself as Effectively as You Care for Everyone Else. Toronto, ON: Viking Penguin.

Figley, C., (Ed.). (2002). Treating Compassion Fatigue. New York: Brunner-Routledge. Inc.

Fisher, P.M. & Abrahamson, K. (2002). When Working Hurts: Stress Burnout & Trauma in Human, Emergency and Health Services. Victoria, BC: Spectrum Press.

Kahn, W. (2005). Holding Fast: The Struggle to Create Resilient Caregiving Organizations. New York, NY: Brunner-Routledge.

Kominars, S. B. (2010). Write for Life: Healing Body, Mind, & Spirit Through Journal Writing. New York, NY: Kaplan Publishing.

Maslach, C. & Leiter, M. (1997). The Truth About Burnout: How Organizations Cause Personal Stress and What To Do About It. San Francisco, CA: Jossey-Bass.

Maslach, C. (1982). Burnout: The Cost of Caring. New Jersey, NJ: Prentice-Hall Inc.

Mathieu, F. (2012). The Compassion Fatigue Workbook: Creative Tools for Transforming Compassion Fatigue and Vicarious Traumatization. New York, NY: Routledge, Taylor and Francis Group.

Rothschild, B, with Rand, M. (2006). Help for the Helper: The Psychophysiology of Compassion Fatigue and Vicarious Trauma, Self-Care Strategies for Managing Burnout and Stress. New York, NY: W.W. Norton.

Saakvitne, K. & Pearlman, L. (1996). Transforming the Pain: A Workbook on Vicarious Traumatization for Helping professionals Who Work with Traumatized Clients. New York: W.W. Norton & Company.

Skovholt, T.M. (2001). The Resilient Practitioner: Burnout Prevention and Self-Care Strategies for Counselors, Therapists, Teachers, and Health Professionals. Needham Heights, MA: Allyn & Bacon.

Stamm, B.H. (Ed.). (1995). Secondary Traumatic Stress: Self Care Issues for Clinicians, Researchers, & Educators. Lutherville, MD: The Sidran Press.

From Burnout to Balance: Self-Care in the Settlement Sector

Professional Quality of Life Elements Theory and Measurement, Compassion Satisfaction and Compassion Fatigue, Burnout, Secondary Traumatic Stress. Vicarious Tramatization and Vicarious Transformation.

Crisis Trauma Resource Institute Canada, The impact of issues like violence, trauma and suicide can have powerful and lasting effects on those involved. CTRI’s services are designed to help individuals, caregivers, communities and organizations prevent and cope with unfortunate and distressing events.

Compassion Fatigue Solutions, provides helping professionals resources and tips on helping them stay healthy in challenging environments.

Canadian Mental Health Association, provides good resources on stress management, work-life balance, etc.

Canadian Centre for Occupational Health & Safety, This Government of Canada website provides good resources on work-life balance and how a workplace could implement work/life balance initiatives.

Canadian Centre for Occupational Health & Safety, This webpage from the Government of Canada focuses on defining and sharing examples of workplace stress.

Beating Burnout In Helping Professionals, This article by Virginia Duffy lists further suggestions regarding things that can be done to address burnout in the workplace.

Perspectives January 2011 Newsletter of the BC Association of Social Workers, This newsletter features an article by our webinar presenter Lynda Monk titled: Self-Care for Social Workers: A precious commodity, an ethical imperative.

Lonne, Robert L. (2003) Social workers and human service practitioners. In: Dollard, Maureen F. and Winefield, Anthony H. and Winefield, Helen R., (eds.) Occupational Stress in the Service Professions. Taylor & Francis, London, pp. 281-310.

International Settlement Canada, Volume 23, Number 4, Spring 2010, Immigrant Settlement Workers and Self-Care: A Necessity by Dr. David Este

Rethinking work culture and self care in the nonprofit sector, Idealist Careers. This article shares many insights on the topic of self-care from the perspective on an individual working in the non-profit sector.

The Importance of Self-Care, Department of Justice. This Government of Canada website provides resources and tips on the importance of self-care.

Stress Relief Techniques

Breathing: Three Exercises. This website shares three different breathing techniques that assist in relieving stress.

Relaxation Techniques for Stress Relief: Finding the Relaxation Exercises That Work for You. Various mindfulness techniques are listed on this website.

Boundary Setting

Code of Ethics and Standard Practice, British Columbia College of Social Workers
As the regulatory body for the practice of social work in British Columbia, the British Columbia College of Social Workers (the College) establishes standards of practice for social work.

Respecting Boundaries – The Don’ts of Dual Relationships, Social Work Today
This article focuses on the dual relationship that frontline workers engage it and discusses boundaries that shouldn’t be crossed.

Dual Relationships, Multiple Relationships & Boundary Decisions
This website provides a list of resources on the topic of dual relationships that frontline workers are faced with.

Competencies and Toolkits

English Language Development and Settlement Service Worker Complete Competency Dictionary, Immigrant Integration and Multiculturalism Branch (IIMB) Ministry of Regional Economic and Skills Development
The Complete Competency Dictionary was developed by IIMB in consultation with the sector and the WelcomeBC Training Committee . The purpose of the Dictionary is to identify the competencies (skills and knowledge) that will inform the training of staff providing English language development and settlement services. It represents a blueprint of good practice that can guide the development of new and experienced practitioners and support the development of their respective organizations. The Dictionary is part of a larger Training Initiatives Plan to ensure that immigrants across BC receive consistent, high quality and relevant services to aid their settlement, adaptation and integration in Canadian society.

A Diversity Toolkit for Residential Care Settings, Ontario Ministry of Youth and Children Services
This toolkit aims to assist the creation of a residential care setting that is competent is serving a culturally diverse range of children and youth.

Working With the Client Who is Suicidal: A Tool for Adult Mental Health and Addiction Services, Ministry of Health
This guide provides an overview of recommended practices in assessing and treating suicidal behaviour in adults.


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