Waitlist & Referrals

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Waitlist Guidelines

National Waitlist Management and Referral GuidelinesImmigration, Refugees and Citizenship Canada
This document details the Waitlist Management and Language Referral Guidelines For iCARE users. Settlement Program funding recipients delivering language assessment or language training services are expected to apply the Department’s Waitlist Management and Language Referral Guidelines when managing client waitlists and referring clients to language training classes.

BC Waitlist Management Strategy and FAQsImmigration, Refugees and Citizenship Canada
This document provides additional information and process requirements for waitlist management in British Columbia as part of the National Waitlist Management Strategy being implemented by Immigration, Refugees, and Citizenship Canada.

Additional Resources

Additional Resources: For ClientsImmigration, Refugees and Citizenship Canada
This Tutela page houses resources to manage clients on the waitlist, such as a client information sheet, client consent form, and translations of these documents in Arabic, Chinese, Korean, Persian, Punjabi, Somali, Spanish, Urdu, and Vietnamese.

Additional ResourcesImmigration, Refugees and Citizenship Canada
This Tutela page houses additional resources for waitlist management, including a list of BC LINC waitlist e-mail contacts, a copy of a Request to Issue Client Referral Form and screenshot examples of Client Referral Forms.

iCARE Training

Training Catalogue: iCARE Training English Course Catalogue – Immigration, Refugees, & Citizenship CanadaImmigration, Refugees, and Citizenship Canada
This catalogue lists all relevant training opportunities provided by IRCC for staff and administrators to learn about the iCARE system. Registration links to the courses are included in the document.

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